Insurance in India: your rights, claims and the right tool

Know your money — not just vibes

Insurance, explained before you choose

Waiting periods, room rent limits, co-pay and claim settlement differ widely between insurers, and the difference usually shows only at claim time. FinResp is an independent research platform built on IRDAI data and real policy documents: no selling, no commissions.

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What brings you here?

Know your rights and the numbers

What IRDAI mandates — and what the data shows

The rules every buyer should know, and how the market is doing. Source: IRDAI Annual Report 2024-25.

IRDAI Cashless Mandate
1 hr
Pre-authorisation must be approved
3 hrs
Final discharge authorisation

Under IRDAI Master Regulations 2024, your insurer must approve cashless pre-auth within 1 hour of request. Discharge clearance must come within 3 hours. If delayed, escalate immediately to the Bima Bharosa portal.

Grievance Rates — FY 2024-25
31.3
per 10,000 policies — Standalone insurers
54
per 10,000 policies — General insurers

69% of all grievances are claim-related. The good news: 93% of grievances filed in FY 2024-25 were resolved. If your claim is rejected, file on Bima Bharosa — it is free and binding on insurers up to ₹50 lakh.

Market Context — FY 2024-25
₹1.27L Cr
total health premium collected
9.19%
year-on-year premium growth

Health insurance is now 41% of India's entire non-life insurance market. 3.26 crore claims were processed in FY 2024-25. Only 10.3% of covered lives hold individual retail policies — the rest depend on group or government schemes.

See five years of market data in the Insight Deck →

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From the Fine Print

Insurance explained from official sources