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Health insurer

Niva Bupa Health Insurance Company Limited

Registered standalone Indian health insurer listed in IRDAI's public registered-entity records. Use the official website link for direct verification.

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Average ratingNo ratings yet
Reviews0
CSR FY 2024-2592.39%
Latest solvency303%
Latest ICR61.22%Incurred Claims Ratio โ€” claims paid as a share of premium earned. Not a claim-approval measure, and not meaningfully "better" when higher or lower.
Latest complaintsN/A
History & Background
Founded2008
Formerly known asMax Bupa Health Insurance

Founded in 2008 as Max Bupa Health Insurance, a 74:26 joint venture between Max India and the UK's Bupa Group, with operations starting in 2010. Ownership shifted several times โ€” Bupa raised its stake to 49% in 2015, Max India's remaining stake was acquired by True North's Fettle Tone LLP in 2019, and Bupa became majority shareholder (~63%, later ~55%+ post-IPO) after buying an additional stake from True North in 2023. Rebranded Niva Bupa in July 2021; listed via IPO in November 2024.

Claim Settlement Ratio (CSR)Good
92.39%FY 2024-25
FY 2022-23
91.65%HIGH
FY 2023-24
92.44%HIGH
FY 2024-25
92.39%MEDIUM

CSR = % of claims actually paid out of total claims filed. Higher is better for policyholders.

Source: IRDAI Annual Report โ†—
IRDAI Snapshot
YearCSR %SolvencyICRComplaints
FY 2019-2053.51%177%โ€”โ€”
FY 2020-2156.09%209%56.09%โ€”
FY 2021-2262.12%172%62.12%โ€”
FY 2022-2354.05%167%54.05%โ€”
FY 2023-2459.02%255%59.02%โ€”
Claim Ratio Trend

CSR over the years (IRDAI data)

Claim Settlement Ratio (CSR)
Ideal โ‰ฅ90%
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Health Plans

Niva Bupa Health โ€” Plans

20 plans ยท Key details from official policy documents.

Plan NameTypeScoreSum InsuredMin AgeMax AgeRenewalRoom RentCo-payPED WaitingInitial WPMaternity WPRestorationOPDKey Features
Health Companion Variant 2022โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น4L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น12.5L, โ‚น15L, โ‚น20L, โ‚น30L, โ‚น50L, โ‚น75L, โ‚น1 Cr18 yearsNo limitโ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)Not covered - maternity expenses (including complicated deliveries, caesarean sections) are a permanent exclusion, except ectopic pregnancyโœ“โœ—
๐Ÿฉบโœ“โœ“โœ“
Senior First Platinumโ–ผCompare this plan โ†’
Senior Citizenโ‚น5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L61 years75 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“๐Ÿฉบ
Aspire Gold+โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)48 months (M-iracle waiting period)โ€”โ€”
๐Ÿฉบโœ“
Health Companion Variant 2023โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น4L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น12.5L, โ‚น15L, โ‚น20L, โ‚น30L, โ‚น50L, โ‚น75L, โ‚น1 Cr18 yearsNo limitโ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)Not covered - maternity expenses (including complicated deliveries, caesarean sections) are a permanent exclusion, except ectopic pregnancyโœ“โœ—
๐Ÿฉบโœ“โœ“โœ“
ReAssure 3.0 Blackโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น10L, Unlimited18 years99 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“
ReAssure 3.0 Classicโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น10L, Unlimited18 years99 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“
ReAssure 3.0 Eliteโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น10L, Unlimited18 years99 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“
ReAssure 3.0 Selectโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น10L, Unlimited18 years99 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“
Health Premia Goldโ–ผCompare this plan โ†’
Health Insuranceโ‚น10L, โ‚น15L, โ‚น20L, โ‚น30L, โ‚น50L18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; not applicable on renewal policies)โ€”โ€”โ€”
๐Ÿ“ฑโœ“โœ“๐Ÿฉบ
Health Premia Platinumโ–ผCompare this plan โ†’
Health Insuranceโ‚น1 Cr, โ‚น2 Cr, โ‚น3 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; not applicable on renewal policies)โ€”โ€”โœ“
๐Ÿ“ฑโœ“โœ“๐Ÿฉบโœ“
Senior First Goldโ–ผCompare this plan โ†’
Senior Citizenโ‚น5L, โ‚น10L61 years75 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
โœ“โœ“
ReAssure 2.0 Platinum+โ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Crโ€”โ€”โ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
๐Ÿฉบโœ“
ReAssure 2.0 Titanium+โ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Crโ€”โ€”โ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
๐Ÿฉบโœ“
Health Insuranceโ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น75L, โ‚น1 Cr18 years99 yearsโ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
๐Ÿฉบ๐Ÿ“ฑโœ“
Aspire Diamond+โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)24 months (M-iracle waiting period)โ€”โ€”
๐Ÿฉบโœ“
Aspire Platinum+โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)9 months (M-iracle waiting period)โ€”โ€”
๐Ÿฉบโœ“
Aspire Sapphire+โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)12 months (M-iracle waiting period)โ€”โ€”
๐Ÿฉบโœ“
Aspire Titanium+โ–ผCompare this plan โ†’
Health Insuranceโ‚น3L, โ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay24 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)9 months (M-iracle waiting period)โ€”โ€”
๐Ÿฉบโœ“
ReAssure 2.0 Bronze+โ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Crโ€”โ€”โ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
๐Ÿฉบโœ“
ReAssure 2.0 Goldโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น7.5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Crโ€”โ€”โ€”โ€”No co-pay36 months30 days (illness only; waived if continuously covered 12+ months; accidents covered day-1)โ€”โ€”โ€”
๐Ÿฉบโœ“
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Contact & Grievance

How to reach or escalate

Customer Support

Toll Free1860-500-8888
Phone+91-11-30902000
Registered Office

C-98, Lajpat Nagar Part I, New Delhi โ€“ 110024

Grievance Escalation

Grievance Officergro@maxbupa.com

Senior Citizens & IRDAI

Senior Helpline1860-500-8888

IRDAI Bima Bharosa Portal

For unresolved complaints โ€” approach IRDAI directly. Free & confidential.

bimabharosa.irdai.gov.in โ†—
Helpline: 155255 / 1800 4254 732