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General insurer

HDFC ERGO General Insurance Company Limited

Registered Indian general insurer listed in IRDAI's public registered-entity records. Many general insurers offer motor and other non-life products; this platform does not show pricing.

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Average ratingNo ratings yet
Reviews0
CSR FY 2024-2597.45%
Latest solvency200%
Latest ICR89.47%Incurred Claims Ratio โ€” claims paid as a share of premium earned. Not a claim-approval measure, and not meaningfully "better" when higher or lower.
Latest complaintsN/A
History & Background
Founded2002
Formerly known asHDFC Chubb General Insurance

Founded in 2002 as HDFC Chubb General Insurance, a joint venture between HDFC and Chubb Corporation. HDFC bought out Chubb's stake in May 2007 and partnered with Munich Re's ERGO International AG later that year, renaming to HDFC ERGO in March 2008. Merged with HDFC Ergo Health (formerly Apollo Munich Health Insurance) in 2020. Following HDFC's 2023 amalgamation with HDFC Bank, HDFC Bank now holds roughly 50.33% of the company alongside ERGO/Munich Re.

Claim Settlement Ratio (CSR)Excellent
97.45%FY 2024-25
FY 2022-23
97.39%HIGH
FY 2023-24
97.98%HIGH
FY 2024-25
97.45%MEDIUM

CSR = % of claims actually paid out of total claims filed. Higher is better for policyholders.

Source: IRDAI Annual Report โ†—
IRDAI Snapshot
YearCSR %SolvencyICRComplaints
FY 2019-2069.01%189%โ€”โ€”
FY 2020-2179.3%190%75.75%โ€”
FY 2021-2297.47%164%84.04%โ€”
FY 2022-2379.04%181%79.94%โ€”
FY 2023-2480.98%168%87.7%โ€”
Claim Ratio Trend

CSR over the years (IRDAI data)

Claim Settlement Ratio (CSR)
Ideal โ‰ฅ90%
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Health Plans

HDFC ERGO General โ€” Plans

4 plans ยท Key details from official policy documents.

Plan NameTypeScoreSum InsuredMin AgeMax AgeRenewalRoom RentCo-payPED WaitingInitial WPMaternity WPRestorationOPDKey Features
Optima Secure+โ–ผCompare this plan โ†’
Health Insuranceโ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr, โ‚น2 Cr18 yearsNo limitโ€”โ€”No co-pay36 months30 daysNot covered (standard exclusion)โœ… Unlimitedโœ—
๐Ÿฉบโœ“โœ“
Optima Liteโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น7.5L18 yearsNo limitโ€”โ€”No co-pay36 months30 daysNot covered (standard exclusion)โœ… Unlimitedโœ—
๐Ÿฉบโœ“โœ“
Optima Secureโ–ผCompare this plan โ†’
Health Insuranceโ‚น5L, โ‚น10L, โ‚น15L, โ‚น20L, โ‚น25L, โ‚น50L, โ‚น1 Cr, โ‚น2 Cr18 yearsNo limitโ€”โ€”No co-pay36 months30 daysNot covered (standard exclusion)โœ“โœ—
๐Ÿฉบโœ“โœ“
Koti Suraksha (โ‚น1 Crore Cover)โ–ผCompare this plan โ†’
Health Insuranceโ‚น50L, โ‚น1 Cr18 years65 yearsโ€”โ€”No co-pay48 months30 days (illness only; accident claims exempt)โ€”โ€”โœ—
๐Ÿฉบโœ“
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Contact & Grievance

How to reach or escalate

Customer Support

Toll Free1800 102 0333
Phone022-6158-2020
WhatsApp8169500500
Registered Office

6th Floor, Leela Business Park, Andheri-Kurla Road, Mumbai 400059

Grievance Escalation

Grievance Officergro@hdfcergo.com

Senior Citizens & IRDAI

Senior Helpline022-6158-2020
Senior Emailcare@hdfcergo.com

IRDAI Bima Bharosa Portal

For unresolved complaints โ€” approach IRDAI directly. Free & confidential.

bimabharosa.irdai.gov.in โ†—
Helpline: 155255 / 1800 4254 732